Perhaps one of the more difficult parts of being a Palm Beach Gardens property owner is dealing with renters who are overly demanding. While tenant complaints must be approached efficiently and professionally, you might be faced with a renter who seems to voice complaints about everything, making continuous almost borderline unreasonable requests. If these complaints boil down to health problems, you could be dealing with a tenant who is a hypochondriac, or better known as someone who has illness anxiety.
A person with hypochondria is someone who experiences obsessive and negative thoughts about their health. They seem to have a problem with everything that is related to their health. They love to research and read more on topics about health and see their surroundings as scary or dangerous to their health. A lot of this unnecessary or unreasonable complaints could stem from these actions and fears.
Dealing with a hypochondriac can be a quite a challenge; they tend to act impulsively and will usually ask for reassurance now and then about many things, which often takes the form of a complaint. They will demand you to check things for them almost always, trying to get you as part of their coping mechanism for their anxieties.
Here are some of the best things any property owner can learn to have when dealing with a tenant who suffers from illness anxiety. First, ensure that the home is properly maintained, next make sure to set (and follow consistently) firm guidelines about the time, the place and the manner they can communicate with you. To manage repair requests and other complaints, it’s a good idea to require your renter to do so in writing. This helps by creating a paper trail of each complaint (and your response) in the event of a dispute and may even cut down on the frequency of their requests.
Keep in mind that you have to stay courteous and professional and to know that you are not mandated to come running every time your tenant demands. As long as you are assured that the Palm Beach Gardens rental property is being regularly and properly maintained, it’s best to soothe the renter momentarily and let them know that you will take care of the circumstances. Depending on what it is, that you will possibly address it at a later date. You may also want to remind the tenant about any relevant lease terms, terms that should spell out which errands belong to the renter and which belong to the property owner to evade misunderstanding or false expectations.
Handling difficult tenant relations can be one of the least pleasant parts of a landlord’s job. Why not let the professional property managers at Real Property Management Palm Beach County handle it for you? We will ensure that your property is regularly maintained to help alleviate any concerns. We will also manage tenant complaints, clarify and set lease terms, and handle communication between you and your renters in a professional and timely manner. By doing so, we’ll leave you free to focus on other things. Would you like to learn more about how we can assist you? Please contact us online or call us at 561-408-5580 for more information.